Return and Refund Policy

Effective Date: November 14, 2026

At PurePly Essentials, we believe that the little details of a personal care routine can make a meaningful difference. From cosmetic cotton pads used during skincare routines to eyebrow grooming tools and soft powder puffs, our products are selected to support everyday beauty and grooming needs.

We want every customer to feel comfortable shopping with us. If an item does not meet your expectations, arrives damaged, or is not what you ordered, this Return and Refund Policy explains how we handle your request.

1. Return Request Period

PurePly Essentials offers a voluntary 30-day return period for eligible purchases.

If you decide that an item is not right for you, you may contact us within 30 days after receiving your order to request a return.

To start the process, email:

contact@warmdecorlab.com

Please include:

• Your order number.

• The name or description of the product.

• The reason for your return request.

• Photographs, if the item arrived damaged, defective, or incorrect.

Our customer service team will review your request and provide instructions if the item qualifies for a return.

Please do not mail a product back before receiving return instructions. The business address shown on this website is a contact address and should not automatically be treated as an authorized returns facility.

2. Hygiene and Product Condition Requirements

Because our products are designed for personal care and cosmetic application, hygiene is an important part of our return process.

For a voluntary change-of-mind return, products must generally be:

• Unused and in their original condition.

• Clean and free from makeup, skincare residue, dust, stains, or other contamination.

• Unwashed and unaltered.

• Returned with original packaging, seals, tags, and accessories where applicable and reasonably available.

The following product-specific considerations apply:

Cosmetic Cotton Pads: Cotton pads that have been opened, used, wet, or exposed to skincare products may not qualify for a voluntary change-of-mind return because their original hygienic condition cannot reliably be established.

Eyebrow Razors: Razors that have been used, damaged, altered, or returned without protective components where those components were supplied may not qualify for a voluntary change-of-mind return. Customers should handle these items carefully and avoid unnecessary contact with the blade.

Powder Puffs: Puffs that have been used with foundation, powder, concealer, or other cosmetic products may not qualify for a voluntary change-of-mind return. Products should remain clean and unused when being considered for return.

These hygiene-related restrictions apply to voluntary change-of-mind returns. They do not remove any legal rights that may apply when an item is defective, damaged, incorrectly supplied, or materially different from its description.

We will not rely on the absence of original packaging as an automatic reason to reject a valid legal claim where applicable law provides otherwise.

3. Items That May Not Qualify for Voluntary Returns

A voluntary change-of-mind return may be declined where:

• The item has been used or shows signs of personal care or cosmetic application.

• The product is wet, stained, contaminated, washed, or otherwise altered.

• The item is damaged after delivery through improper handling.

• The product is incomplete or missing included components.

• The request is submitted outside the 30-day voluntary return period.

If you believe an item has a manufacturing defect or was damaged before or during delivery, please contact us even if it has been opened. We will assess the issue separately under applicable consumer protection requirements.

4. Damaged, Defective, or Incorrect Products

We take product concerns seriously.

Please contact us if:

• Cotton pads arrive with visible damage or contamination.

• A powder puff arrives torn, damaged, or materially different from its description.

• An eyebrow razor arrives with a damaged or missing component.

• You receive the wrong product or an incorrect quantity.

• A product has a defect that affects its intended ordinary use.

• The item materially differs from the information presented when you purchased it.

When reporting a problem, please provide your order number, a short explanation, and photographs where reasonably possible.

Depending on the circumstances and applicable law, we may offer a replacement, refund, or another appropriate remedy.

For valid defective, damaged, or incorrect-item claims, reasonable return costs will be handled in accordance with applicable law. We will not require customers to bear costs that the law requires us to cover or reimburse.

5. Refund Approval and Processing

After an authorized return is received, we may inspect the product to confirm its condition and determine the appropriate resolution.

We will notify you of the result of the review.

For an approved voluntary return, the refund will generally be issued to the original payment method, unless another method is agreed upon and legally permitted.

The refund amount will depend on the circumstances:

• Eligible change-of-mind returns generally receive a refund of the approved returned item's purchase price.

• Original shipping charges, if any, will be handled according to the checkout terms and applicable law.

• Refunds for defective, damaged, or incorrectly supplied items will include any amounts required by applicable law.

Your financial institution or payment provider may require additional time to display a refund after it has been issued. This processing time is outside our direct control.

6. Return Shipping Costs

For voluntary change-of-mind returns, customers are responsible for the direct cost of return shipping unless we expressly agree otherwise.

For defective, damaged, or incorrectly supplied items, return shipping costs will be handled in accordance with applicable consumer protection laws.

We recommend retaining proof of postage until the return has been resolved.

For safety, please ensure that any eyebrow razor is securely protected before sending it through the mail. Do not return an exposed blade in a way that could injure postal workers or anyone handling the parcel.

7. Exchanges

If you would like a different product or option, please contact us before sending the original item back.

Exchanges depend on availability and the hygienic condition of the product. Used cosmetic cotton pads and used powder puffs may not qualify for voluntary exchange because of their personal-care nature.

If the requested replacement is unavailable, we may discuss another suitable resolution, including a refund where appropriate.

8. Order Cancellation

If you wish to cancel an order, please email contact@warmdecorlab.com as soon as possible and include your order number.

We will make reasonable efforts to stop an order that has not yet entered fulfilment or shipment. Once an order has shipped, cancellation may no longer be possible, and the return process may apply.

This section does not limit any cancellation or refund rights required by applicable law, including rights that may arise if an order cannot be shipped within the legally applicable period.

9. Late or Missing Refunds

If you have been notified that a refund was issued but it has not appeared in your account:

1. Review your original payment account.

2. Contact your bank or payment provider to ask whether the refund is pending.

3. If the amount remains missing, contact us with your order number and the relevant refund information.

We will review the information available to us and assist with the inquiry.

10. No Waiver of Consumer Rights

This policy describes our voluntary return arrangements. It does not waive, restrict, or replace any consumer rights that cannot legally be excluded under applicable federal or state law.

The 30-day return period is not a universal statutory return period under U.S. law. It is a voluntary store arrangement and does not limit legal remedies for defective, damaged, incorrectly supplied, or misrepresented goods.

11. Contact Us

For return, refund, exchange, or cancellation questions, please contact:

PurePly Essentials
12 Daniel Rd
Fairfield, NJ 07004
United States

Email: contact@warmdecorlab.com
Website: www.warmdecorlab.com

Please include your order number so we can identify your purchase and assist you efficiently.